Return Policy Information
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the invoice date.

We are proud of the fact that:
  • We do not charge a restocking fee.
  • You have up to 30 days from the invoice date to return merchandise.
Return Instructions
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase. If you paid for your order with a check/money order, we can issue an refund in the form of a company check 30 days after your invoice date - although you are welcome to make a return anytime within the 30 day period.

Returns may be shipped through USPS, UPS, or FedEx to the following address:

Medicine Bag Project
Attn: Returns
RR 1 Box 715
Vanzant, MO 65768
USA

If you have any additional questions or concerns please contact our Returns Department at 417-948-1212 or you may email us at info@medicinebagproject.com.

Policy Restrictions
  • All shipping charges become the sole responsibility of the customer, unless it is the error of Medicine Bag Project. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
  • We are not able to honor requests for product exchanges and store credits.
  • Returned items must be in their original, undamaged, unopened packaging. The tamper evident safety seal (where applicable) must remain unbroken in order to qualify for a return.
  • Medicine Bag Project only ships to final destinations located in the USA and Canada. If you are using a freight forwarder to ship overseas or to Mexico, you (or the freight forwarder that you so designate) become the exporter of the goods. Medicine Bag Project will not be responsible for damage or loss that occurs to goods after they are received and shipped by the freight forwarder. This means that Medicine Bag Project will not be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, nor will we be able to address any issues with quality concerns once the package has left the country.
  • Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact us immediately.

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.